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Messaging

mindLAMP supports asynchronous messaging between clinicians/researchers and participants through a built-in chat feature.

Prerequisites​

Messaging is optional and must be enabled by the server administrator before clinicians and participants can access it.

Before enabling messaging, clinicians and administrators must ensure:

  • Proper consent procedures are in place.
  • Safety planning has been documented.
  • Clear expectations are set around response times.
  • Emergency procedures are established and communicated.

Consult your organization's legal department or Institutional Review Board (IRB) before communicating with participants through mindLAMP.

Sending a Message​

From the dashboard:

  1. Navigate to the Users tab.
  2. Click the gear icon on a participant card to open their profile.
  3. Click the floating message button at the bottom right of the profile page.

Floating message button for contacting a participant

Messages are organized as group chats. All care team members with access to the participant can see the full conversation history and participate.

Participant View​

Participants access messaging through their profile section in the app. They can read and send messages to their care team. See Account & Messages for details on how participants view messages.

Important Considerations​

  • Messaging is asynchronous — there is no expectation of real-time response.
  • All messages are stored on the mindLAMP server.
  • Establish clear guidelines for what constitutes an emergency and how emergencies should be handled (messaging is not appropriate for crisis situations).